PRIVACY POLICY

Effective Date: 15th May, 2025

This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with us through our website, WhatsApp, or SMS. It applies to all users in Ghana, the United States, and other applicable jurisdictions.

1. Information We Collect

We collect the following types of information depending on how you interact with our services:

a. Personal Identifiable Information (PII)

  • Full name, phone number, delivery address, email address (if provided), and preferred delivery schedule

b. Order & Transaction Information

  • Product selections, delivery details, payment method (not payment data itself), special instructions, and service requests

c. Communication Records

  • Messages and conversations via WhatsApp, SMS, or our website chat for orders, updates, and customer support

d. Device & Usage Data

  • IP address, device type, browser, time zone, page visits, and message timestamps (via cookies or third-party analytics)

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Communicate delivery updates, service alerts, and rescheduling options

  • Provide customer support and respond to inquiries

  • Improve service quality, product offerings, and user experience

  • Send order reminders, feedback requests, and limited promotions (opt-out available)

  • Comply with legal obligations

3. Legal Basis for Processing

For Ghana (Data Protection Act, 2012 Act 843):

We collect and process data with your consent and for legitimate business interests, including service delivery and customer support.

For the U.S. (California Consumer Privacy Act – CCPA & general U.S. standards):

We do not sell your personal data. You have the right to access, delete, and opt out of marketing communications at any time.

4. Data Sharing

We do not sell your personal information. We only share data with:

  • Delivery providers for fulfillment purposes

  • Technology service providers for communication and hosting (e.g., WhatsApp Business API, web chat, CRM tools)

  • Regulatory authorities, if required by law

All partners are bound by confidentiality and data protection obligations.

5. Cookies & Analytics

We may use cookies and local storage to:

  • Understand how you use the site

  • Improve site functionality and performance

  • Personalize your experience

You can disable cookies through your browser settings, though some features may be limited.

6. Data Retention

We retain your information only as long as necessary:

  • For service delivery

  • To comply with tax, legal, or operational requirements

  • For up to 12 months after your last interaction unless legally required to retain longer

7. Your Rights

You may:

  • Access a copy of your personal data

  • Request correction or deletion

  • Withdraw consent or opt out of promotional messages (reply “STOP” to WhatsApp or SMS)

  • Lodge a complaint with the Data Protection Commission of Ghana or your local U.S. regulatory body

8. Security

We implement industry-standard security protocols, including end-to-end encryption (WhatsApp), HTTPS for web traffic, and secure data hosting. However, no system is 100% secure—please avoid sending financial or sensitive personal info via chat.

9. Cross-Border Transfers

By using our services, you acknowledge that your data may be stored or processed in Ghana or the United States, where laws regarding data protection may differ. We take steps to ensure adequate protection across borders.

10. Updates to This Policy

We may revise this policy to reflect changes in our services or legal requirements. We will update the “Effective Date” and notify you of material changes via WhatsApp, SMS, or our website.

11. Contact Us

For questions, access requests, or complaints:
STRTRPCK
1875 Atlantic Ave
Brooklyn, NY
📞 +1 718 877 3802
📧 strtrpck.us@gmail.com